Clientele ****

Clientele Life signed up my aunt on a funeral policy which she never took up as she wouldn't be able to afford the premium. She is unemployed. After noticing the first debit order in her account, she asked me to investigate on her behalf (she lives in rural Easter Cape).

I got in touch with them, and asked that they call her to cancel the policy, which they did. But now they are refusing to refund her the premium because the 'policy had been active for more than 30 days'. The point is she never took up the policy to begin with, so how can she be held liable for it being 'active for 30 days'. The premium deducted was almost 50% of the monthly stipend she receives. She had to travel to the nearest town to get to a bank to query the debit order, using money she already didn't have. The list she deserves as a refund, and Clientele needs to investigate on their behalf how the policy was activated in the first place. I need to hear the recording of how policy was signed up, and her money refunded.