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gJ
gillian J

1 reviews | Active since Feb 2024

27 Feb 2024, 10:50

CLIENTELE ***40225

Please stop, cancel and reverse the Debit Order / Debi check on my FNB account that was deducted on 23 February 2024 in the amount of R350 and refund my money back please. The reference number CLIENTELE ***40225.

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Replies (5)
Clientele Life
Clientele Life's reply27 Feb 2024, 11:45
Official
Dear gillian J, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation.
             
Yours sincerely,
    Lindiwe Mabizela
Service Support Team Leader
Clientele Life 

Best regards,

Clientele Life
Clientele Life's reply05 Mar 2024, 13:52
Official
Dear gillian J,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Extended Family Legal Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Lindiwe MabizelaService Support Team Leader
Clientele Life 

Best regards,

gJ
gillian J's update05 Mar 2024, 13:57
Reviewer Update
Good day,

Please accept mt apology for missing your call.

You can call me after 14:00.

Regards
Gillian
gJ
gillian J's update05 Mar 2024, 14:29
Reviewer Update
Good day,

I received a call from Clientele Life today, Tuesday, 05 March 2023 at 14:08. We have had a discussion w.r.t the cancellation of the Family Legal Plan policy. They confirmed the cancellation of the policy and refund of the money into my bank account.

Thank you.
Gillian
Clientele Life
Clientele Life's reply12 Mar 2024, 15:26
Official
Dear gillian J,  Thank you for raising your concerns and allowing us to resolve them.  We confirm that we made contact with you and assisted with cancelling the policy.  Please note that a refund of the premium deducted was paid on the 8th of March.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Lindiwe MabizelaService Support Team Leader
Clientele Life 

Best regards,