CLIENTELE

<p>I took out a Classic Saver Endowment policy in 2001. Each year the premium gets increased however I have never been sent an updated policy document giving me the value since inception.</p> <p> </p> <p>In 2013 I e-mailed ********** asking for such. I never got a reply. After many attempts I gave up.</p> <p> </p> <p>Yesterday, 24 January 2017 I phoned their Call Centre and spoke to Lebo who said she would e-mail the updated policy schedule. I am still waiting. Today I called again and spoke to Moitheri and asked (not so politely) for the details. She said she would e-mail it to me. I gave an alternative e-mail address, I still have not received the required information. She said she would log a "fault" with her IT Department...?</p> <p> </p> <p>What does it take to get an e-mail from this company giving me the details of the value of my policy which I have been paying into for 16 years???? It would seem that I am not the only policy holder experiencing problems with this *********** bunch of "Who knows what"!!??</p> <p> </p> <p>Should I next take this matter to the Ombudsman?</p> <p> </p>