RM
Relebogile M
1 reviews | Active since Sept 2024
09 Sept 2024, 18:53
CLIENTELE ****😡😡😡
My name is Relebogile Gladness Mogase. I am so angry 😡 with this company and their sales people. They opened a funeral policy without my consent. Money was even debited from my bank account without me giving them my details. I am so angry right now I called the company and they promised to refund my money within 24hrs now a week has passed. Please help escalate my complaint.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
10 Sept 2024, 09:06Dear Relebogile gladness M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply10 Sept 2024, 09:06
Official
Dear Relebogile gladness M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
10 Sept 2024, 11:41Dear Relebogile gladness M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply10 Sept 2024, 11:41
Official
Dear Relebogile gladness M,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Legal Plan We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's replyOfficial
10 Sept 2024, 12:41Dear Relebogile gladness M We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that the policy was cancelled as requested and the refund process has been explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply10 Sept 2024, 12:41
Official
Dear Relebogile gladness M We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we confirm that the policy was cancelled as requested and the refund process has been explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life