ST
Sebedi T
1 reviews | Active since Jul 2017
19 Dec 2018, 08:22
Clientèle
Ive been trying to get hold of Clientèle for over 4 days. Always from 8am to 17h00 they are experiencing high calls. Ive even sent an email which they say they will contact you in two working days however in my case its been 4 days.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
19 Dec 2018, 09:36We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's reply19 Dec 2018, 09:36
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Best regards,
Clientele Life's replyOfficial
19 Dec 2018, 11:41Dear Rebecca M
We thank you for bringing this matter to our attention and allowing us to address the concerns raised.
As per investigation conducted we have confirmed that we could not pick up any records of previous phone calls made that were not answered and emails that we never responded to, except on the dates confirmed to you where you received full assistance on all raised concerns.
We confirm that the policy has been successfully cancelled as per request and no further debits will be raised from your account.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
We thank you for bringing this matter to our attention and allowing us to address the concerns raised.
As per investigation conducted we have confirmed that we could not pick up any records of previous phone calls made that were not answered and emails that we never responded to, except on the dates confirmed to you where you received full assistance on all raised concerns.
We confirm that the policy has been successfully cancelled as per request and no further debits will be raised from your account.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply19 Dec 2018, 11:41
Official
Dear Rebecca M
We thank you for bringing this matter to our attention and allowing us to address the concerns raised.
As per investigation conducted we have confirmed that we could not pick up any records of previous phone calls made that were not answered and emails that we never responded to, except on the dates confirmed to you where you received full assistance on all raised concerns.
We confirm that the policy has been successfully cancelled as per request and no further debits will be raised from your account.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
We thank you for bringing this matter to our attention and allowing us to address the concerns raised.
As per investigation conducted we have confirmed that we could not pick up any records of previous phone calls made that were not answered and emails that we never responded to, except on the dates confirmed to you where you received full assistance on all raised concerns.
We confirm that the policy has been successfully cancelled as per request and no further debits will be raised from your account.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Kind Regards,
Siphesihle Rodolo
Service Support Specialist
Best regards,
ST
Sebedi T's updateReviewer Update
19 Dec 2018, 13:47Thank you so much
ST
Sebedi T's update19 Dec 2018, 13:47
Reviewer Update
Thank you so much