MR
Mamokete R
1 reviews | Active since Jul 2021
23 May 2022, 06:07
Clientele
I asked for a qoute from one of your sales agent but he app**** for a policy for me instead.I sent Clientele an email the following day asking them to cancel the policy after seeing the message about ta debit order.This morning when I wake up they debited R250 from my account but I asked them to cancel.I need the money to be reversed because I need it
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Replies (2)
Clientele Life's replyOfficial
23 May 2022, 12:42Dear Mamokete R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply23 May 2022, 12:42
Official
Dear Mamokete R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
24 May 2022, 07:26Dear Mamokete R,
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on 23rd May 2022 and also assisted you as per the request received. Furthermore, I have confirmed that a refund will be processed and confirmed a Turn Around Time for funds to be available in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on 23rd May 2022 and also assisted you as per the request received. Furthermore, I have confirmed that a refund will be processed and confirmed a Turn Around Time for funds to be available in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Best regards,
Clientele Life's reply24 May 2022, 07:26
Official
Dear Mamokete R,
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on 23rd May 2022 and also assisted you as per the request received. Furthermore, I have confirmed that a refund will be processed and confirmed a Turn Around Time for funds to be available in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
At the outset, I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback was provided on 23rd May 2022 and also assisted you as per the request received. Furthermore, I have confirmed that a refund will be processed and confirmed a Turn Around Time for funds to be available in your bank account. I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life Insurance
Best regards,