GM
Gladys M
1 reviews | Active since May 2020
13 Sept 2023, 11:26
Clientele ****
Clientele has debited money from my account without my permission and they refusing to refund my money, how does one approve a policy of R310 when you surviving on a R510 grant money, please someone give me an idea of what to do, cause I don't wanna go to the ombudsman
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Replies (3)
Clientele Life's replyOfficial
13 Sept 2023, 13:33Dear Gladys M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply13 Sept 2023, 13:33
Official
Dear Gladys M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
15 Sept 2023, 09:36Dear Gladys M,
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, no refund will be provided. Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, no refund will be provided. Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa Service Support Specialist Clientele Life
Clientele Life's reply15 Sept 2023, 09:36
Official
Dear Gladys M,
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, no refund will be provided. Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephone discussion, the policy has been cancelled. The cancellation was made outside of the 31-day cooling off period so there will be no refund. Additionally, we require 31 days' notice to cancel the debit from the bank, no refund will be provided. Furthermore, we confirm that we have escalated the matter regarding the information provided at sales stage to our Market Conduct and they will be in contact to assist further with the matter. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Lindokuhle Nhlengethwa Service Support Specialist Clientele Life
Clientele Life's replyOfficial
19 Sept 2023, 08:17Dear Gladys M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that Rhandzu Manganyi has been in contact with you to provide the necessary feedback. Your request to cancel the policy and the cancellation of the debit order process was confirmed. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards Market Conduct
Clientele Life's reply19 Sept 2023, 08:17
Official
Dear Gladys M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that Rhandzu Manganyi has been in contact with you to provide the necessary feedback. Your request to cancel the policy and the cancellation of the debit order process was confirmed. We trust you find this in order and that this matter has been resolved to your satisfaction. Should you require further assistance please feel free to contact us. Regards Market Conduct