AE
Annalize E
1 reviews | Active since Nov 2021
01 Dec 2021, 16:51
Clientele
Took out a Life Insurance Policy on the 1st of May 2014. Without any notice to me it was changed to Accidental Death Cover. I phoned them on 25 November 2021 and spoke with a guy named Simpiwe. He told me I have Life Insurance. When I phoned back asking for prove a lady named Tshepang told me I have Accidental Death Cover and no Life Insurance. Somebody had to advice me to go for blood tests. Nobody did. She said she will send an email to my husband for me to go for the necessary blood works to change the Policy to Life Insurance with no change to my monthly premium. Till today 1 December 2021 we are still waiting for that email.
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Replies (2)
Clientele Life's replyOfficial
01 Dec 2021, 17:15 Dear Annalize E
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply01 Dec 2021, 17:15
Official
Dear Annalize E
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
03 Jan 2022, 14:13Dear Annalize E
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
Your request to cancel the policy and the cancellation of the debit order process was confirmed and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
Your request to cancel the policy and the cancellation of the debit order process was confirmed and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team
Clientele Life's reply03 Jan 2022, 14:13
Official
Dear Annalize E
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
Your request to cancel the policy and the cancellation of the debit order process was confirmed and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Mbali Shezi has been in contact with you to provide the necessary feedback.
Your request to cancel the policy and the cancellation of the debit order process was confirmed and should any further debit orders go off we will gladly refund them. We would like to apologise for any inconvenience caused in this regard.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct Team