pM
puleng M
1 reviews | Active since Nov 2013
28 Dec 2019, 10:57
Clientel very dishonest
1 week ago I was called by an agent to sell for me a funeral plan but he **** claiming that I will get 200 rand airtime within 24 hours and 3 000 Rands crockery voucher as soon as I join. He said the voucher will come 1000 rands every month. I asked him time and time again if it's true and he said ya it's true because I had a policy long time ago that why I must get my vouchers and airtime. I am going to wait for your response if nothing is happening I'm going to cancel this policy and block it at my bank.
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Replies (2)
Clientele Life's replyOfficial
30 Dec 2019, 08:10Dear puleng M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply30 Dec 2019, 08:10
Official
Dear puleng M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
07 Jan 2020, 08:10 Dear puleng M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and disciplinary measures will be taken, as discussed the refund will be processes shortly. Should you require further assistance please do not hesitate to contact us. Kind Regards, Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and disciplinary measures will be taken, as discussed the refund will be processes shortly. Should you require further assistance please do not hesitate to contact us. Kind Regards, Compliance Department
Clientele Life's reply07 Jan 2020, 08:10
Official
Dear puleng M,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and disciplinary measures will be taken, as discussed the refund will be processes shortly. Should you require further assistance please do not hesitate to contact us. Kind Regards, Compliance Department
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Compliance Department has investigated the contents of your complaint and Millicent Maswanganyi has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and disciplinary measures will be taken, as discussed the refund will be processes shortly. Should you require further assistance please do not hesitate to contact us. Kind Regards, Compliance Department