1 reviews | Active since Mar 2017
Clientel ripping me off.
I have been covered with clientel for approximately 5 years now (Four people in my cover), I have paid every installment without fail, during this time I have been requesting for my policy contract to be emailed to me,which never happened. Now this year "2018 " I was unable to pay for three months ,nothing was communicated with regarding non payments, but on the third month I received an sms from clientel stating that my life policy has elapsed and I need to reapply for a new policy which will be subjected to a waiting period of a year, when I query this, they say it written on my contract,the very same contract I have been requested for,for years. You guys are ******* and you taking advantage off the poor.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Supervisor
Client Services – Service Support
Please note that the complaint lodged was received and the contents noted regarding the status of your Clientele Funeral Dignity Plan.
We have attempted to contact you from the 16th to 17 April 2018 on the cell phone number provided to discuss and address the concerns raised, to no success.
With reference to the policy document requests, our records indicate that the policy documents were emailed to the address we have on record.
Regarding the concerns raised with reference to the status of your policy, we confirm that various messages were sent successfully to the mobile number we have on record, informing you of our unsuccessful attempts to receive your premiums.
We further provided you with options to make manual payments to ensure that your policy remains active prior to this query. However, no payments were received therefore the policy lapsed correctly.
We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Please note that the complaint lodged was received and the contents noted regarding the status of your Clientele Funeral Dignity Plan.
We have attempted to contact you from the 16th to 17 April 2018 on the cell phone number provided to discuss and address the concerns raised, to no success.
With reference to the policy document requests, our records indicate that the policy documents were emailed to the address we have on record.
Regarding the concerns raised with reference to the status of your policy, we confirm that various messages were sent successfully to the mobile number we have on record, informing you of our unsuccessful attempts to receive your premiums.
We further provided you with options to make manual payments to ensure that your policy remains active prior to this query. However, no payments were received therefore the policy lapsed correctly.
We trust that this is all you require in this regard however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist