JP
Jacqui P

1 reviews | Active since Apr 2020

30 Apr 2020, 21:00

Clientel rewards ****

I am actually laying a complaint against them ,clientele,with regards to false advertising.i am in ministry work and i dont earn a salary and their agents said they were signing me up for a rewards programme,like clicks cashback, at no cost too good to be true!! I should have known better but the project needs all the extra help it can get.how can i afford anything if i dont get a salary.i get a bit of financial help for toiletries which is deposited into my account and they seem to have a tracker as they have put a debit order on my bank account for r315.00 so as soon as any money goes in,the debit order goes off.i have emailed,sent whatsapp to cancel whatever it is but to no avail.to reverse this costs r40 a time and there is still costs for the debit order.i am disgusted and appalled by their agents as well as the company as to how they can lie and deceive like that.no shame!! It seems they are runnibg a **** and i wonder how many others got caught by this.

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Replies (2)
Clientele Life
Clientele Life's reply06 May 2020, 14:55
Official
Dear Jacqui P, 
 
 We confirm receipt of the concerns raised.
 
 Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
  
 Yours sincerely,
  
 Lebohang Makhakhe
 
 Service Support Specialist  
Clientele Life
Clientele Life's reply16 May 2020, 15:49
Official
 Dear Jacqui P, 

Thank you for bringing this matter to our attention.  
We confirm that our Compliance Department has investigated the contents of your complaint and Mahlatse Aphane has been in contact with you to provide the necessary feedback.   We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken to prevent this from perpetuating.
 Should you require further assistance please do not hesitate to contact us again.   
 Yours sincerely, 

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