1 reviews | Active since May 2020
Clientel refusing to pay my father's claim!!!
I'm am saddened by the way clientele is handling my Father's claim Were told that for April and May there wasn't a debit order and we need a proof of payment and we went to the bank and got the pop. When they recieved the pop Mohammed the call centre agent said that the R296 debited for April and May were for a hospital plan I mean how the hell can someone decide to debit a different premium. The nerve of the agent to say no superior can come to get my call due to covid-19 but they do take money during covid this company makes me sick to the core Lillian Dube and Desmond Dube are advertising bogus lies and I'm not letting This slip infact I'm cancelling my policies I regret the day my Father made a deal with them i can't be at this state while facing my the coming funeral I want this resolved like now!!!!!!
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now we have sent you an email requesting further details in order for us to access your dad's policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
By now we have sent you an email requesting further details in order for us to access your dad's policy.
Kindly, respond to the email.
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
At the outset, we would like to pass our condolences to you and the family during this difficult time.
We have sent you emails requesting further details in an attempt to assist in resolving the concerns raised. We have also attempted to contact you with no success.
We have since not received a response from you. Should you still require assistance in this regard, kindly, respond to the email with the required details?
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to pass our condolences to you and the family during this difficult time.
We have sent you emails requesting further details in an attempt to assist in resolving the concerns raised. We have also attempted to contact you with no success.
We have since not received a response from you. Should you still require assistance in this regard, kindly, respond to the email with the required details?
We trust you find the above in order.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life