EM
Eugenia M
1 reviews | Active since Feb 2021
17 Dec 2022, 16:31
Clientel Life ****med me
When civil servants received increment some vultures were waiting to scoop some money from my payslip. I did not sign for any insurance with Clientel but l found myself paying a policy with the premium of R429 in November and December. I went to cancel with the employer but to my suprise it is still deducted from my payslip in December.
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Replies (3)
Clientele Life's replyOfficial
19 Dec 2022, 11:12Dear Eugenia M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's reply19 Dec 2022, 11:12
Official
Dear Eugenia M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe MabizelaService Support Specialist
Clientele Life
Clientele Life's replyOfficial
19 Dec 2022, 11:16Dear Eugenia M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We have attempted to contact you on the mobile number provided to discuss and address your complaint, with no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We have attempted to contact you on the mobile number provided to discuss and address your complaint, with no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life's reply19 Dec 2022, 11:16
Official
Dear Eugenia M,
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We have attempted to contact you on the mobile number provided to discuss and address your complaint, with no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
It is our pleasure to address your concerns. We apologize for any inconvenience caused. We have attempted to contact you on the mobile number provided to discuss and address your complaint, with no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. Yours sincerely, Lindiwe Mabizela Service Support Specialist
Clientele Life's replyOfficial
20 Dec 2022, 14:23Dear Eugenia M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephone discussion, we have confirmed that Clientèle Life has entered into an agreement with Prosper Funeral Solutions (Pty) Ltd (PFS) Insurance Brokers an authorized Financial Services Provider. As a result, the premium withdrawn from your salary in November 2022 is for your PFS Funeral plan, underwritten by Clientele. The description of the deduction was changed from PFS Brokers to Clientele Life Assurance in November 2022.
The PFS Insurance Brokers' contact information has been sent via email in case you have any administrative questions relating to your policy.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephone discussion, we have confirmed that Clientèle Life has entered into an agreement with Prosper Funeral Solutions (Pty) Ltd (PFS) Insurance Brokers an authorized Financial Services Provider. As a result, the premium withdrawn from your salary in November 2022 is for your PFS Funeral plan, underwritten by Clientele. The description of the deduction was changed from PFS Brokers to Clientele Life Assurance in November 2022.
The PFS Insurance Brokers' contact information has been sent via email in case you have any administrative questions relating to your policy.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply20 Dec 2022, 14:23
Official
Dear Eugenia M,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephone discussion, we have confirmed that Clientèle Life has entered into an agreement with Prosper Funeral Solutions (Pty) Ltd (PFS) Insurance Brokers an authorized Financial Services Provider. As a result, the premium withdrawn from your salary in November 2022 is for your PFS Funeral plan, underwritten by Clientele. The description of the deduction was changed from PFS Brokers to Clientele Life Assurance in November 2022.
The PFS Insurance Brokers' contact information has been sent via email in case you have any administrative questions relating to your policy.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephone discussion, we have confirmed that Clientèle Life has entered into an agreement with Prosper Funeral Solutions (Pty) Ltd (PFS) Insurance Brokers an authorized Financial Services Provider. As a result, the premium withdrawn from your salary in November 2022 is for your PFS Funeral plan, underwritten by Clientele. The description of the deduction was changed from PFS Brokers to Clientele Life Assurance in November 2022.
The PFS Insurance Brokers' contact information has been sent via email in case you have any administrative questions relating to your policy.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life