MZ
Masimula Z

1 reviews | Active since May 2021

01 May 2021, 08:39

Clientel life is a **** i want my money back.

Hi peter zanele here i once meet with clientel life people they were busy saying i must open life policy with them i told the i dont need it then they said they want to check how much i will pay if they cover me, then i gave them ma details not knowing they are opening a policy then they said i will receive a message saying they will deduct the money on the 23rd i must ignore it. On the 23rd they did deduct i send the email telling them evrything then they said they will cancel after 3 months, after 3 months i did send other email then they stoped taking money then last month i was suprised when they deducted money again i send them 3 emails asking them whats happening and demanding my money back but they did not respond me even today. Can u please help me peter im not working im a student and the money they are busy taking is from nsfas my living allowance.

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Replies (2)
Clientele Life
Clientele Life's reply01 May 2021, 11:01
Official
Dear  Masimula Z

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman
Service Support Supervisor 
Clientele Life


Clientele Life
Clientele Life's reply04 May 2021, 13:04
Official
Dear  Masimula Z
 
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
 
As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. 
 
We have since communicated that your policy was since cancelled in December 2020 as per your request and the cancellation process was explained accordingly. We explained that no further debit orders were submitted with your bank after cancellation and that the refund process was explained to you on even date.
 
Furthermore, upon contacting you we explained the required documentation for further assistance regarding the debit orders that you stated are still going off from your bank account and you confirmed that you would forward the details. We will be able to assist further upon receipt of the required documentation. 
 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 
 
We however do understand your frustration and apologise for any inconvenience caused. 
 
Should you require any further assistance, please do not hesitate to contact us. 
 
Yours sincerely, 
 
Judith Mboweni
Service Support Specialist
Clientele Life