1 reviews | Active since Oct 2019
Clientel Life Fools People
Am so very disappointed and disgusted with Clientel Life. My question is when does Clientel pay out what is due to their clients.My Mom have a hospital plan with Clientel Life to our understanding Clientel pays after 2 days you've been hospitalised.In her case she was hospitalised from the 19 August 2019 to 13 September 2019 which makes a month and was told by a Clientel Consultant that her policy will pay out as soon as she get discharge in which it didnt happen we had to go from pillar to post to reveive the same eventually she got 1/3 of what she suppose to receive without any explanation of the agreed amount.
As per Basil Reekie letter dated the 14 October 2019 confirming the policy values and benefits of receiving R1191 for every day spent in hospital none of the letter information was true to us.
Clientel Life please do what's right to your loyal clients.
Regards Brenda
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Thank you for raising your concerns and bringing this matter to our attention. We would like to confirm that both claims were paid as per the policy terms and conditions and our Claims Administrator contacted Ms JP Hlatshwayo in order to explain the claim payment as well as the required documents needed to review the claim. We trust that this matter was resolved to your satisfaction. Should you require any further assistance in this regard please feel free to contact us again. Kind regardsClaims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to confirm that both claims were paid as per the policy terms and conditions and our Claims Administrator contacted Ms JP Hlatshwayo in order to explain the claim payment as well as the required documents needed to review the claim. We trust that this matter was resolved to your satisfaction. Should you require any further assistance in this regard please feel free to contact us again. Kind regardsClaims Department