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Thobile M

1 reviews | Active since May 2022

01 Nov 2023, 16:41

Clientel is a ****

They did not do anything that we agreed on regarding my policy then they go debit and amount we didn't agree on. I don't know what they debited me for as I don't have the documents for whatever policy. I want my money back. They don't respond to email or to texts sent to their 24 hour whatsapp. I am MAD. I WANT MY MONEY. I AM THOBILE MATHISO AND THIS IS MY NUMBER ***.

0
Replies (7)
Clientele Life
Clientele Life's reply02 Nov 2023, 08:39
Official
Dear Thobile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist  
Clientele Life 
TM
Thobile M's update02 Nov 2023, 11:52
Reviewer Update
It's a lie.
The whatsapp help thing does work. Just send my money back!!
Clientele Life
Clientele Life's reply02 Nov 2023, 13:12
Official
Dear Thobile M  Thank you for raising your concerns and affording us the opportunity to resolve them.  We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for the delay caused in processing your request.  Furthermore, your policy has now been canceled as discussed and we explained the refund process. You confirmed that you are now satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to contact us and we will gladly welcome you back as a valued client.  We however apologise for any inconvenience this must have caused you.  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni Service Support Specialist Clientele Life 
TM
Thobile M's update06 Nov 2023, 14:47
Reviewer Update
You called on Thursday and said I will get my money in 24 to 48 hours, I still don't have it.
TM
Thobile M's update07 Nov 2023, 11:47
Reviewer Update
Are you not seeing My messages now. PLEASE SEND ME MY MONEY!!! YOU CONTINUE TO LIE. HOW MANY DAYS HAVE PASSED FROM YOU CALLING ME SAYING YOU WILL SEND MY CASH.
TM
Thobile M's update08 Nov 2023, 08:54
Reviewer Update
It's day 7 and I still don't have my money.
Clientele Life
Clientele Life's reply10 Nov 2023, 10:32
Official
Dear Thobile M,

Thank you for raising your concerns with us.

We confirm that the premium refund was processed and paid on 08 November 2023.   We sincerely apologize for the delay caused in processing your request.  

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
 
Yours sincerely, 

Judith Mboweni Service Support Specialist Clientele Life