MN
Mduduzi N
1 reviews | Active since Oct 2020
26 Apr 2021, 19:34
Clientel hospital plan
Joined in January in April i got admitted thats the time i was told iam not covered
Need your intervention South African
Helpful (0)
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Replies (2)
Clientele Life's replyOfficial
28 Apr 2021, 10:20Dear Mduduzi N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Apr 2021, 10:20
Official
Dear Mduduzi N
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
13 May 2021, 14:56Dear Mduduzi N
We confirm that he sales call was reviewed and it was found that the correct policy information was not explained at sales stage. We further confirm that you have accepted our proposed resolution herein. We apologise for any inconvenience caused. Clientele Life is committed to providing a high professional level of service that our clients have come to expect.
We trust that you will experience this going forward, however please do not hesitate to contact us should you have any queries. Regards,
Market Conduct Team
We confirm that he sales call was reviewed and it was found that the correct policy information was not explained at sales stage. We further confirm that you have accepted our proposed resolution herein. We apologise for any inconvenience caused. Clientele Life is committed to providing a high professional level of service that our clients have come to expect.
We trust that you will experience this going forward, however please do not hesitate to contact us should you have any queries. Regards,
Market Conduct Team
Clientele Life's reply13 May 2021, 14:56
Official
Dear Mduduzi N
We confirm that he sales call was reviewed and it was found that the correct policy information was not explained at sales stage. We further confirm that you have accepted our proposed resolution herein. We apologise for any inconvenience caused. Clientele Life is committed to providing a high professional level of service that our clients have come to expect.
We trust that you will experience this going forward, however please do not hesitate to contact us should you have any queries. Regards,
Market Conduct Team
We confirm that he sales call was reviewed and it was found that the correct policy information was not explained at sales stage. We further confirm that you have accepted our proposed resolution herein. We apologise for any inconvenience caused. Clientele Life is committed to providing a high professional level of service that our clients have come to expect.
We trust that you will experience this going forward, however please do not hesitate to contact us should you have any queries. Regards,
Market Conduct Team