NZ
Nyameka Z
1 reviews | Active since Jul 2015
26 Mar 2024, 09:10
Clientel Funeral very disguisting service
Dont ever join or take Clientelle funeral,I am so dissapointed with clientelle service, my aunt has a funeral cover with clientelle, she is a pensioner and clientele did not deduct in the month of february,its not even the end of the month then she lost her daugther on the 18th of February due to illness, clientele declined her payout,why would they give her airtime after she lodge a claim and i went through their website, they stated that the policy will lapse after 3 months, afera a week they did not get back to us now when we were finalisting the funeral arrangements and we were waiting for payout my aunt no is ***, Nomaise Gilivini
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
26 Mar 2024, 13:42Dear Nyameka,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply26 Mar 2024, 13:42
Official
Dear Nyameka,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
27 Mar 2024, 11:38Dear Nyameka,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and feedback has been provided with regards to the Outcome of the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and feedback has been provided with regards to the Outcome of the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply27 Mar 2024, 11:38
Official
Dear Nyameka,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and feedback has been provided with regards to the Outcome of the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and feedback has been provided with regards to the Outcome of the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department