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Mathabo M

1 reviews | Active since Jul 2025

27 Jul 2025, 19:15

Clientel deducted my money

Clientele Clientèle took money from me without signing a contract or anything with them.

About 3 days ago a girl & a dude approached my mom & I, and **** talked about taking stats for clientele. They simply said they get paid by how many people they tell about clientele & beged us to please help them out. Ayt cool, we decided to help them out and gave them our names, ID numbers & phone numbers.

Later than night I received a message from clientele @clientele referring to me as a valued customer. This was a red flag then I immediately contacted them. Explained what happened and they said they will cancel. Woke up today they deducted R375 from my bank account.

I want my money I was **** too. I want nothing to do with clientéle.

0
Replies (2)
Clientele Life
Clientele Life's reply28 Jul 2025, 09:29
Official
Dear Mathabo M, 

We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 

Yours sincerely,

Market Conduct
Clientele Life 
Clientele Life
Clientele Life's reply28 Jul 2025, 14:38
Official
Dear Mathabo M,

We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.

You requested to cancel the policy and the cancellation of the debit order process was confirmed.

As per our telephonic discussion, the policy was still within a Cooling off period and the refund process was explained to you by Monica Ngubane.

We trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct