Clientel bad service
<p>My mother Dorah Sinxadi ID no ********** 194081 has a hospital plan with clientele.She logged a claim in October they told her what documents do they need and she sent them all.Upon making a follow up she was sent from pillar to post and we are surprised to learn that clientele does not have supervisors and they don't have a place where people complain..now the last time she was given a number that is just ringing without an unswer..what kind of a service does clientele give to customers?she was promised that someone was gona call her so from 2 weeks ago but no one called since.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assistant manager (Pamela Zondi) was in contact with you regarding this claim, and confirmed the outstanding documents needed in order finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Pamela Zondi
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assistant manager (Pamela Zondi) was in contact with you regarding this claim, and confirmed the outstanding documents needed in order finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Pamela Zondi
Claims Department