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BEVERLEY A
1 reviews | Active since Sept 2016
19 Aug 2020, 09:08
clientel bad refund turn around time
I took out a funeral policy with clientele and cancelled again he next month. this is to basically she for myelf how long they will take to pay back my refund. this is to establish their payout turn around time. I was promised 45 days I will have my refund paid back. today is more then 50 days , nothing was paid back to me as yet. Last Friday at 10:54 i received an email i will get my refund in 24/48 business hours. today i was told when i called the request was only end yesterday. All i can say thank you LORD, this was not in an event where i needed to claim for a funeral policy. I had first hand experience that i will not deal with clientele again.
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Replies (2)
Clientele Life's replyOfficial
19 Aug 2020, 10:01Dear BEVERLEY A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply19 Aug 2020, 10:01
Official
Dear BEVERLEY A,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 Aug 2020, 12:49Dear Beverley A, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Clientele Life's reply24 Aug 2020, 12:49
Official
Dear Beverley A, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however apologise for any inconvenience this must have caused to you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life
Yours sincerely,
Judith MboweniService Recovery SpecialistClientele Life