TM
Tryphina M
1 reviews | Active since Jun 2025
30 Jun 2025, 12:39
Clientel
I write this with a broken heart,I would never recommend clientel to anyone.The service that I got was the worst and I was told my case cannot be resolved.I did not agree to any debit orders on my account,I simply made a quotation and now they took money from my account.I was told I could not reverse the payment and there's nothing they can help me with.capitec has also failed me with solving this issues.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
30 Jun 2025, 13:02Dear Tryphina M,
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply30 Jun 2025, 13:02
Official
Dear Tryphina M,
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and we would like to apologize for the inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
TM
Tryphina M's updateReviewer Update
30 Jun 2025, 15:22Clientel is now telling me that they have not canceled my policy and that I should contact them.All I want is my money back,Clientel ****med me and now they are refusing to do the right thing.They are telling me to contact Lungile Mathebula because they can't contact me.is this how they play with people's money,my child depends on that money.Social media should expose this company.ALL I WANT IS MY MONEY BACK PLEASE.
TM
Tryphina M's update30 Jun 2025, 15:22
Reviewer Update
Clientel is now telling me that they have not canceled my policy and that I should contact them.All I want is my money back,Clientel ****med me and now they are refusing to do the right thing.They are telling me to contact Lungile Mathebula because they can't contact me.is this how they play with people's money,my child depends on that money.Social media should expose this company.ALL I WANT IS MY MONEY BACK PLEASE.
Clientele Life's replyOfficial
01 Jul 2025, 11:06 Dear Tryphina M, We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Yours sincerely,
Mahlatse Aphane
Market Conduct Supervisor
Clientele Life
Mahlatse Aphane
Market Conduct Supervisor
Clientele Life
Clientele Life's reply01 Jul 2025, 11:06
Official
Dear Tryphina M, We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Yours sincerely,
Mahlatse Aphane
Market Conduct Supervisor
Clientele Life
Mahlatse Aphane
Market Conduct Supervisor
Clientele Life