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Thulasizwe S
1 reviews | Active since Jun 2022
02 Jun 2022, 14:02
Cliente are ******** people
These *******s took my unemployed sister's money while she has no policy with them and has never spoken to any of their reps so we are still amazed by why they did that or where they got her account number. We went to CAPITEC and they said that they could not reverse the transaction as it is a debit order. The reference on the deduction is CLIENTELE ***. This is ****************
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Replies (8)0
Replies (8)
Clientele Life's replyOfficial
02 Jun 2022, 16:34Dear Thulasizwe S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely
Shanitha Hanuman Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely
Shanitha Hanuman Service Support Supervisor
Clientele Life
Clientele Life's reply02 Jun 2022, 16:34
Official
Dear Thulasizwe S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely
Shanitha Hanuman Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely
Shanitha Hanuman Service Support Supervisor
Clientele Life
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Thulasizwe S's updateReviewer Update
03 Jun 2022, 09:13Please respond via email because I cannot take calls at work. ***.
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Thulasizwe S's update03 Jun 2022, 09:13
Reviewer Update
Please respond via email because I cannot take calls at work. ***.
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Thulasizwe S's updateReviewer Update
08 Jun 2022, 04:01I still have not received any feedback from anyone from clientele but they keep calling my sister, she is not the one who lodged a complaint, I did, reply to me, I want that money you stole returned by Friday 10/06/2022 or else you will hear from the Ombudsman, we have no business with you ******.
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Thulasizwe S's update08 Jun 2022, 04:01
Reviewer Update
I still have not received any feedback from anyone from clientele but they keep calling my sister, she is not the one who lodged a complaint, I did, reply to me, I want that money you stole returned by Friday 10/06/2022 or else you will hear from the Ombudsman, we have no business with you ******.
Clientele Life's replyOfficial
08 Jun 2022, 10:32 Dear Thulasizwe S Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with the Policyholder who confirmed her application for the policy.
Our Policyholder requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with the Policyholder who confirmed her application for the policy.
Our Policyholder requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
Clientele Life's reply08 Jun 2022, 10:32
Official
Dear Thulasizwe S Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with the Policyholder who confirmed her application for the policy.
Our Policyholder requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
We confirm that our Market Conduct has investigated the contents of your complaint and Beauty Phillips has been in contact with the Policyholder who confirmed her application for the policy.
Our Policyholder requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Kind regards,
Market Conduct
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Thulasizwe S's updateReviewer Update
09 Jun 2022, 02:29Oh my GOSH,
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Thulasizwe S's update09 Jun 2022, 02:29
Reviewer Update
Oh my GOSH,
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Thulasizwe S's updateReviewer Update
09 Jun 2022, 02:30That bull**** in capital letters,, can you attach a voice recording
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Thulasizwe S's update09 Jun 2022, 02:30
Reviewer Update
That bull**** in capital letters,, can you attach a voice recording
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Thulasizwe S's updateReviewer Update
09 Jun 2022, 02:38That is bull**** and you know it, can you provide a voice recording of "the policy holder" agreeing to your **** coz I live with her, I talk to my sister everyday and she told me you ****s called her, so if you guys say she consented to your stupid policy and she is the ****, then attach the call recording.
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Thulasizwe S's update09 Jun 2022, 02:38
Reviewer Update
That is bull**** and you know it, can you provide a voice recording of "the policy holder" agreeing to your **** coz I live with her, I talk to my sister everyday and she told me you ****s called her, so if you guys say she consented to your stupid policy and she is the ****, then attach the call recording.
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Thulasizwe S's updateReviewer Update
18 Jun 2022, 09:49I still haven't received the call recording
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Thulasizwe S's update18 Jun 2022, 09:49
Reviewer Update
I still haven't received the call recording