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Siyanda M

1 reviews | Active since Nov 2021

13 Nov 2021, 11:20

Client representatives opened a policy without my consent and took money from my account and never paid it back.

I met one of the clientele representatives, they took my information and informed me that I will get a call to confirm whether I want a policy from them. This did not happen instead money was taken from my account. I called clientele customer service. The policy which was opened for me was cancelled and they said they will give me my money back within 4 business days. It's been 3 weeks now.

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Replies (3)
Clientele Life
Clientele Life's reply15 Nov 2021, 08:49
Official
Dear  Siyanda M 

We confirm receipt of the concerns raised.
   
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
   
Yours sincerely,
    
Shanitha Hanuman 
Service Support Supervisor 
Clientele Life  
Clientele Life
Clientele Life's reply15 Nov 2021, 11:58
Official
Dear Siyanda M 
 
At the outset,  I would like to thank you for bringing this matter to our attention. 
 
This is to confirm that an attempt was made to contact you on the 15th of November regarding the concerns raised without success. 
 
Furthermore, I would like to confirm that a refund has been requested and the funds should be reflected in your bank account by tomorrow at 12h00 midday. 
 
Should you need further assistance regarding concerns raised, please do contact us on *** or send us an email to ***. 
 
Regards,
 
Vusumuzi Dlamini 
Clientele Life Insurance 
 
SM
Siyanda M's update16 Nov 2021, 14:13
Reviewer Update
Dear Vusumuzi.

Thank you for responding to my review. I received your voicemail informing me that have processed my refund and it will reflect mid-day today.

I am hoping that this happens and this hasn't happened yet.