EL
Erika L
1 reviews | Active since Jul 2020
10 Jul 2020, 15:23
Client life is a very bad company
My son past away on the 9 May in a car accident we send all the documents they ask on the 27 May every time we call to find out how far is the claim the need something else then we send it to them then they ask for other documents I spoke to the supervisor and he apologized every time for the delay but nothing get done or solved in my life I never experienced unprofessional service like this the Lady that we deal the is rude and seem like she don't know what she is doing I will never in my life trust Client life again this is a very poor company to take out a policy the premiums was paid each month but now that they have to pay out a death claim they come with stories
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Replies (3)
Clientele Life's replyOfficial
13 Jul 2020, 08:36Dear Erika L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's reply13 Jul 2020, 08:36
Official
Dear Erika L,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life's replyOfficial
13 Jul 2020, 11:29Dear Erika L,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Forensic Investigator was in contact with Mrs Visser (the beneficiary) regarding this claim, and confirmed the outstanding documents required in order to finalise the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards,Claims Department.
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Forensic Investigator was in contact with Mrs Visser (the beneficiary) regarding this claim, and confirmed the outstanding documents required in order to finalise the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards,Claims Department.
Clientele Life's reply13 Jul 2020, 11:29
Official
Dear Erika L,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Forensic Investigator was in contact with Mrs Visser (the beneficiary) regarding this claim, and confirmed the outstanding documents required in order to finalise the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards,Claims Department.
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Forensic Investigator was in contact with Mrs Visser (the beneficiary) regarding this claim, and confirmed the outstanding documents required in order to finalise the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards,Claims Department.
EL
Erika L's updateReviewer Update
13 Jul 2020, 12:24You said that you need the full police docket you have everything that you ask for we phone the warrant officer and in the docket is only for them to view all that is left is the photos of my son do you need a photo of his body before payout this is totally unacceptable my daugther in law have already have a nerves breakdown because she don't have money to feed her 4 children my next step is the ombuds man you send a message if we not happy we must phone the but we don't even have the outcome poor service
EL
Erika L's update13 Jul 2020, 12:24
Reviewer Update
You said that you need the full police docket you have everything that you ask for we phone the warrant officer and in the docket is only for them to view all that is left is the photos of my son do you need a photo of his body before payout this is totally unacceptable my daugther in law have already have a nerves breakdown because she don't have money to feed her 4 children my next step is the ombuds man you send a message if we not happy we must phone the but we don't even have the outcome poor service