RH
Rinaldo H
1 reviews | Active since Sept 2023
29 Sept 2023, 12:40
CLIENT-HELL LIFE
<div>Clientelle I am still waiting for your "investigators" to call me... Imagine I've been with you guys for how long and under a misperception that I had cover in a Hospital plan but instead was sold an Accidental Hospital plan... I need every cent paid back... HAVE NOT EVEN HAD A SINGLE EMAIL OR CALL FROM YOU WHEN I WANTED TO CLAIM AND THEN GET TOLD THE COOLOFF PERIOD HAS EXPIRED THERE WILL BE NO REFUND? tHIS **** IS CRAZY BEYOND AND I AM GOING THROUGH HELL AND HIGH WATER TO GET MY MONEY BACK!!! I WAS APPARANTLY GOING TO BE CALLED BY THE INVESTIGATOR IN THE WEEK BUT NOTHING... </div>
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Replies (2)
Clientele Life's replyOfficial
29 Sept 2023, 13:23Dear Rinaldo H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply29 Sept 2023, 13:23
Official
Dear Rinaldo H,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
03 Oct 2023, 15:22Dear Rinaldo H,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct
Clientele Life's reply03 Oct 2023, 15:22
Official
Dear Rinaldo H,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. RegardsMarket Conduct