Client dissatisfaction. And ***** of giving customers false information about their policy.

I'm clientele customer. Join clientele hospital plan ultimate hospital plan in January 2022. I joined it as I like the benefits the agent sell to me. In sept ember i had put a claim is where problem started. According to policy after you send in claim documents you got your money within 2 days. But my story was different. On third day i phoned them they they did receive my documents. I urged they say the fund documents they will speed up the claim. After 5 days I do follow up they they never receive documents from me. I fought them. They say they are now had documents though prove of hospital account is missing. I remember very well was emailed to them with other documents. On 6 day They send me new policy. The policy content has changed. I was supposed to claim for 20 thousand in 3 days and 1500 for every day after 10th day now they change policy to 10 thousand for hospital stay. And 100 000 per year instead of 200 000 per year and dread dease was 200 000 now is reduced to 100 000. I dont know they should issue me new policy with such changes which i didnt agreed to. I phoned them and complain they gave me case no. CER694161 saying investigator has been assigned to investigate my case. I'm frustrated and hurt broken by they irregularities of they system. Now they can't see email and documents. Now is appearing with incomplete records. Now the send me new policy with new policy information. I don't know if Clientele is legit or ****