JD
Jamie-lee Daniels
1 reviews | Active since Jul 2020
12 Apr 2021, 12:39
Clienetele the worst!! Refund ALL premiums
Hi,
My mom has a funeral /Hospital plan with clientele, we have sent emails requesting for the policy to be cancelled but i don't get any response and the policy is still active .
If I don't get any response regarding this matter I will escalate it to Karen that works for the ombudsman and take you to live television as my partner is a journalist.
please cancel this funeral policy and refund ALL the premiums to her!!
You may contact me via email on this email thread as I want proof.
I look forward to your urgent response.
Thanks, Jamie-Lee
Helpful (0)
Replies (4)0
Replies (4)
Clientele Life's replyOfficial
12 Apr 2021, 12:56Dear Jamie-lee Daniels,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply12 Apr 2021, 12:56
Official
Dear Jamie-lee Daniels,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
JD
Jamie-lee Daniels's updateReviewer Update
12 Apr 2021, 13:45Please email *** as i want an email thread for legal purposes
JD
Jamie-lee Daniels's update12 Apr 2021, 13:45
Reviewer Update
Please email *** as i want an email thread for legal purposes
JD
Jamie-lee Daniels's updateReviewer Update
12 Apr 2021, 18:57 My mother is a pensioner , she was medically boarded.
JD
Jamie-lee Daniels's update12 Apr 2021, 18:57
Reviewer Update
My mother is a pensioner , she was medically boarded.
Clientele Life's replyOfficial
14 Apr 2021, 12:28Dear Jamie-lee Daniels
We confirm that our attempt to contact our policyholder on the contact number provided to address all raised concerns resulted in no success.
Our response to the concerns raised refers:
Regarding your cancellation dispute, our records indicate that we received your request to terminate the policies in question prior. We therefore confirm that your request was escalated to the relevant department and the policies were terminated.
Furthermore, the refund process was explained accordingly on the email that was sent to our policyholder.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm that our attempt to contact our policyholder on the contact number provided to address all raised concerns resulted in no success.
Our response to the concerns raised refers:
Regarding your cancellation dispute, our records indicate that we received your request to terminate the policies in question prior. We therefore confirm that your request was escalated to the relevant department and the policies were terminated.
Furthermore, the refund process was explained accordingly on the email that was sent to our policyholder.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply14 Apr 2021, 12:28
Official
Dear Jamie-lee Daniels
We confirm that our attempt to contact our policyholder on the contact number provided to address all raised concerns resulted in no success.
Our response to the concerns raised refers:
Regarding your cancellation dispute, our records indicate that we received your request to terminate the policies in question prior. We therefore confirm that your request was escalated to the relevant department and the policies were terminated.
Furthermore, the refund process was explained accordingly on the email that was sent to our policyholder.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm that our attempt to contact our policyholder on the contact number provided to address all raised concerns resulted in no success.
Our response to the concerns raised refers:
Regarding your cancellation dispute, our records indicate that we received your request to terminate the policies in question prior. We therefore confirm that your request was escalated to the relevant department and the policies were terminated.
Furthermore, the refund process was explained accordingly on the email that was sent to our policyholder.
We however do understand your frustration and apologise for any inconvenience caused.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life