1 reviews | Active since Feb 2016

07 Dec 2022, 08:44

CLENTELLE PERKS **** AND ******* DEBICHECK

I was approached by one of your representatives that stand at the NU Metro at Westgate mall.. Begging me to register to a FREE PERKS program that has an app from which I would be able to obtain vouchers.. He said further explained that there would be certain monthly perks that I would be PROMPTED to register for after a month and if I did not wish to be registered for those perks, I would then just continue with the free perks. He explained that the perks that needed to be registered for after a month cost R130.00, during the registration process he asked me for my banking details, I EXPLICITLY told him that I did not wish to be debited on my account as I was not certain that I wanted these perks to begin with. He ASSURED ME that this was not for the purpose of a debit order and that this was for the purpose of CASHBACKS, I would receive cash backs for using partner stores!! This did not seem suspicious! He DID NOT EVEN OBTAIN A DATE FOR WHICH I COULD POSSIBLY BE DEBITED. To my shock this morning, my account was debited by clientele with an unauthorized amount of R130.00 by means of a debicheck! To my knowledge these debicheck need to be authorized by myself, and I did not! I would like an explanation and proof of how this debicheck was authorized, I also want a full refund and a stop to this nonsense immediately. Furthermore, I want to lay a complaint against this ***** of a consultant and I want him fired for misrepresenting information that lead to him ******** me into being debited *******ly.

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Replies (2)
Clientele Life
Clientele Life's reply07 Dec 2022, 11:36
Official
Dear  Sadi M 

We confirm receipt of the concerns raised.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
       
 Yours sincerely,
 Shanitha Hanuman
 Service Support Supervisor 
 Clientele Life 
Clientele Life
Clientele Life's reply20 Dec 2022, 13:29
Official
Dear Sadi M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. Unfortunately, you were not satisfied with the findings and opted to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course. The escalation process was sent to your cell number. We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.  Kind regards, Market Conduct