SS
SIBONGILE S
1 reviews | Active since Jun 2025
05 Jun 2025, 21:14
Clentel life
Clentel life debited my money I told them I need a funeral plan we calculated everything so now they debited my money and it says clentel legal plan I called them they don't want to return the money please help
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Replies (3)
Clientele Life's replyOfficial
23 Jun 2025, 09:58Dear SIBONGILE S,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email. Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email. Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 Jun 2025, 09:58
Official
Dear SIBONGILE S,
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email. Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. Our records indicate that your query was escalated to the office of the Independent Arbitrator for review and written feedback was sent to your email. Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
SS
SIBONGILE S's updateReviewer Update
23 Jun 2025, 15:27I have sent emails and calls so as you say your calls are recorded why to you fail to sent me the records were I agreed to take a legal policy is not my fault you fail to check your emails because I sent an email on the 8th of April to cancel the policy I still want my money.your taking me back and forth for my money
SS
SIBONGILE S's update23 Jun 2025, 15:27
Reviewer Update
I have sent emails and calls so as you say your calls are recorded why to you fail to sent me the records were I agreed to take a legal policy is not my fault you fail to check your emails because I sent an email on the 8th of April to cancel the policy I still want my money.your taking me back and forth for my money
Clientele Life's replyOfficial
04 Jul 2025, 13:09Dear SIBONGILE S,
Thank you for raising your concerns with us.
Kindly note that once a complaint is with the Independent Arbitrator we cannot interfere. The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
Kindly note that once a complaint is with the Independent Arbitrator we cannot interfere. The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply04 Jul 2025, 13:09
Official
Dear SIBONGILE S,
Thank you for raising your concerns with us.
Kindly note that once a complaint is with the Independent Arbitrator we cannot interfere. The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns with us.
Kindly note that once a complaint is with the Independent Arbitrator we cannot interfere. The Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
Please respond to the email sent by the Independent Arbitrator if you are not happy with the feedback.
We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life