Clearly they don't to cancel
<p>Since morning, I have been calling and everyime i ask o be sent to cancellations they don't tranfer the call! this happned 4 times and clearly they don't want me to cancel, please help!!!!!!! </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion on 27 January 2017 and 30 January 2017, we confirmed that we have conducted an investigation regarding the cancellation request of your policy. Our records indicate that the calls were disconnected while our agents were transferring you to the relevant department, this could be due to a network error.
We would like to apologise for the inconvenience caused in this regards.
We have since assisted you with the cancellation of your policies. Should you change your mind regarding the cancellation of your policy , we would like to encourage you to please contact us so that we can make the necessary arrangements to reinstate you and welcome you back as a valued client.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our telephonic discussion on 27 January 2017 and 30 January 2017, we confirmed that we have conducted an investigation regarding the cancellation request of your policy. Our records indicate that the calls were disconnected while our agents were transferring you to the relevant department, this could be due to a network error.
We would like to apologise for the inconvenience caused in this regards.
We have since assisted you with the cancellation of your policies. Should you change your mind regarding the cancellation of your policy , we would like to encourage you to please contact us so that we can make the necessary arrangements to reinstate you and welcome you back as a valued client.
You have confirmed that you are satisfied with the outcome and we would like to thank you for providing us the opportunity to resolve this matter.
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist