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Phephile M
1 reviews | Active since Sept 2013
22 Apr 2020, 09:10
Claims complaint-no feedback
We have been struggling since Friday to get hold of Clientèle life hospital enhancement Cashback plan claims department to follow up on my dad’s claim,can someone please contact us urgently,we submitted all the documents last week already from email address *** policy number ***
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Clientele Life's replyOfficial
22 Apr 2020, 10:09Dear Phephile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's reply22 Apr 2020, 10:09
Official
Dear Phephile M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life's replyOfficial
29 Apr 2020, 10:13Dear Phephile M
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department
Clientele Life's reply29 Apr 2020, 10:13
Official
Dear Phephile M
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologise for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Assessor contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department