RM
Refilwe M
1 reviews | Active since Sept 2024
03 Sept 2024, 11:19
*********** Claims agents
I have been requesting the confirmation of policy for over 3 weeks. This is required by the Master of High court in the process of applying for letter of Authority required to claim from your institution. I have been told on a number of occasions that the statement had been sent to the high court which is untrue. Highly unprofessional levels shown by your agents.
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Replies (2)
Clientele Life's replyOfficial
03 Sept 2024, 13:04Dear Refilwe M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's reply03 Sept 2024, 13:04
Official
Dear Refilwe M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
Kindly note that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Best regards,
Clientele Life's replyOfficial
18 Sept 2024, 08:44Dear Refilwe M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that the required documents to finalize the claim have been reiterated to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that the required documents to finalize the claim have been reiterated to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Best regards,
Clientele Life's reply18 Sept 2024, 08:44
Official
Dear Refilwe M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that the required documents to finalize the claim have been reiterated to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim, and that the required documents to finalize the claim have been reiterated to you.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Best regards,