1 reviews | Active since Aug 2016
CLAIMING IS A MISSION
<p>Every Single time I claim from Clientele I have to revert to Hello Peter.</p> <p> </p> <p>Submitted my docs 16.08.2016 phoned today for feedback and was told by a lady that they need to phone doctors and it might take max 30 days.</p> <p> </p> <p>Thats not what you advertised and I dont think I can fill in forms on behalf of doctors etc.</p> <p> </p> <p>Why do I always have to revert to Social Media with you guys, your ads look so simple about the hospital plan and how it help but you have a different story every time I claim and make it impossible for me not to look for other help like Helllo Peter.</p> <p> </p> <p>Be honest and fair and do what you say youll do when a person is hospitalised. You take your premuims on time pay me on time.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely
Benita Steyn
Service Recovery Specialist
As per our telephonic discussion dated 07/09/2016 with our assessor Jolene, it was explained to you that the claim has been finalised and the payment will be done this afternoon.
Please accept our sincere apologies for all the delays and inconveniences caused on your side.
Regards,
Pamela Zondi
Assistant Manager Claims
As per our telephonic discussion dated 07/09/2016 with our assessor Jolene, it was explained to you that the claim has been finalised and the payment will be done this afternoon.
Please accept our sincere apologies for all the delays and inconveniences caused on your side.
Regards,
Pamela Zondi
Assistant Manager Claims