Claiming from Clientèle is clear and simple....WHAT A JOKE

I am disgusted by the poor service from Clientele Life. My mom passed away over a month ago and, to date, clientele has not processed full payment. We've been submitting documents to them since 28 August and unless I follow up, their "reason" for no payment, is that they are still awaiting documents. I had sent documents they said were outstanding, on Friday 11 September, then Monday they advise they don't have 2 pages (they did not scroll down on docs sent on 11/09 to see it was attached). I resent all pages again on Monday 14th. We had not heard anything from them, so I sent yet another email with all documents to them again (8 pages) on 19 September. Today I receive an email, replying to my email dated 19 September, again stating they are missing documents, which is part of the 8 pages sent on 19 September. Every time they do contact us, it’s a different document missing. After finally speaking to someone today (different person to who replies to emails) she advised that all documents were in actual fact on the emails sent previously and that NOTHING is outstanding… now to wait and see if anything gets processed.

They advertise “with Clientele, your family members will be buried with dignity” yet they constantly have, what they call “reasons” for a delay in claims been processed.

I realized after reading several complaints on HelloPeter, that Clientele does not give a damn what policy holders have to say because all the replies are “We confirm receipt of the concerns raised. Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.”… Just don’t pay 1 month’s premium and see how quick they can call you….