LP
Lebogang P
1 reviews | Active since Apr 2019
28 Apr 2019, 17:53
Claim to surrender a policy
I opened a policy with clientele thinking it was a hospital plan all along only to find out nw that the agent created an accidental instead,so nw I called them to surrender since I've been paying from June 2015 . Since then I ddnt receive any of their documents which has rules n regulations , now they are telling me that I am not getting any percentages of money that I paid since then #so what do I do in this case because I cnt be losing this kind of money ive paid?
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
29 Apr 2019, 08:29 Dear Lebogang P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply29 Apr 2019, 08:29
Official
Dear Lebogang P
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
LP
Lebogang P's updateReviewer Update
22 Oct 2019, 12:12I haven't been contacted by anyone since my quiry I just got a message only notifying me that they've been calling me bt can't get hold of me which is all lies because I called the company n requested to speak to the person who claimed she was calling me then they told me she is busy at the moment so they will give her the message that I called in so that she will get back to me bt till to date I haven't received any call and to my surprise I only received my documents just after I cancelled the policy which was **********ly done under my name without my consent!
LP
Lebogang P's update22 Oct 2019, 12:12
Reviewer Update
I haven't been contacted by anyone since my quiry I just got a message only notifying me that they've been calling me bt can't get hold of me which is all lies because I called the company n requested to speak to the person who claimed she was calling me then they told me she is busy at the moment so they will give her the message that I called in so that she will get back to me bt till to date I haven't received any call and to my surprise I only received my documents just after I cancelled the policy which was **********ly done under my name without my consent!