1 reviews | Active since Mar 2016
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<p>I always had my doubts about policies</p> <p>Well clientèle hospital plan has just confirmed that</p> <p>They don't practice what they preach</p> <p>I've submitted a claim in July after completing what is needed 2 weeks later I've called them to find out what's happening I was told it takes between 5 -7 days to get an answer so I waited again 3rd week I've sent about 4 emails with a auto reply I will be contacted in 24hrs which never happened during this week I've phoned like 4 times and upto date haven't received a satisfactory response</p> <p>When you buy policies like this you are promised the world I took this policy cause I know what our companies policy is regarding sick leave and thus taking this hospital plan policy I got sick unexpectedly with chest pains I think I'm sicker for stressing</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Refiloe Machaka) was in contact with you regarding this claim, and confirmed the outstanding documents needed in order to finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
William Botha
Claims Department
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor (Refiloe Machaka) was in contact with you regarding this claim, and confirmed the outstanding documents needed in order to finalise your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
William Botha
Claims Department
Best regards,