1 reviews | Active since Mar 2015
Claim Rejection
This company does not even deserve a single star.My old man had a life cover since 2015.He never missed a single premium.He has been sick and passed away on the 21st October 2021.The premium for this month was suppose to go off on the 23rd .They decline to help bury him saying he missed a premium 2 days after his passing.Such evilnes. Very rude stuff on the phone telling me the file is closed and the decission is final,If I am not happy I need to send an email to their arbitration department and I will get the answer in 10 days.What does that mean,we keep the old man at the morgue for the next 10 days while this evil people decide his fate after taking his money for so many years and refusing to bury him.All this ads on tv showing us as if they care,they all lies..I really need help and the world needs to know who they dealing with and what to expect from this company.I will share all this on all media platforms for south Africans to know.We need to bury the old
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to pass our condolences to you and the family during this difficult time. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator attempted to contact the beneficiary Ms. JM Mathonsi to explain the outcome of the claim however, our attempts have not been successful. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards, Claims Team
At the outset, we would like to pass our condolences to you and the family during this difficult time. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Experience Administrator attempted to contact the beneficiary Ms. JM Mathonsi to explain the outcome of the claim however, our attempts have not been successful. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards, Claims Team