1 reviews | Active since Sept 2009
Claim processing
My mom passed on In January and after that we have been waiting for Clientele to pay out the claim we made. I understand that this take time to be processed by it has been more than 6 months now since their last communication about the claim. No update, no nothing, All paper work were submitted but we have not received anything. Starting to think that the main focus is given to when members pay, and not when they should be paid back.
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be incontact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be incontact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise if no feedback was provided to you and your family. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that a Claims Administrator will be in contact with you shortly regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Claims Department
Best regards,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise if no feedback was provided to you and your family. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that a Claims Administrator will be in contact with you shortly regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind regards,
Claims Department
Best regards,