CLAIM PROCESS A NIGHTMARE!

I have been battling to get a claim finalized for over a month now. Each time I am told that a specific document has not been received yet that specific document (detailed hospital account) has been sent through numerous times! I sent it to the general claims email, the to 2 people as well that asked me to send it to them. After calling numerous times wasting my airtime I get told the hospital account is outstanding. Eventually the assessor calls me and says the she thing, I send it directly to her Three times to be exact abs she has not even acknowledged my emails as I have asked her to . The I get a email to say claim is turned down due to outstanding document!! Which was sent!!! I call on Friday to be told the same dam thing!! I send it AGAIN and asked the agent to have the assessor contact me ...she promised me the assessor would contact me Monday (yesterday) and no one has called!!! The email that was uses ro send these docs is ***. Claim number is S***. I am getting sick and tired of this now as it is frustrating having to send emails over and over yet the dam documents are not getting attached to the case ! The policy is in my husband's name and its a maternity claim for myself.