CLAIM PAID TO WRONG BANK ACCOUNT

Refer to policy ***3 claim S***<br> My claim was processed by Lerato. I advised her that my banking details have changed from Absa to FNB and moneys was to be paid into my FNB account. An email and proof of banking details was requested and mailed to clientele on 28 Oct 15. I received a sms confirming receipt of documents.<br> I received a sms on 09/11/2015 14h06 confirming that payment is currently being processed. I phoned the next day 01h19 to ensure that the banking details are correct, spoke to Zikie ( phone call recorded by myself ). Claim was loaded to be paid to Absa not FNB, Zikie however confirmed having the request and FNB details. She promised to send a urgent message to the assessor of my claim to ensure payment to FNB.<br> CLAIM WAS PAID INTO ABSA THIS MORNING. <br> I spoke to Refilwe 09h06 this morning (call recorded by myself ) I was told that the payment CANT be reversed and should ask the ABSA account holder to refund me. This I WILL not do!!<br> I trust that Clientele, being the NR 3 winner in the Sunday Times TOP BRANDS competition, will assist me in a solution to my complaint. Moneys will be paid to me (the POLICY HOLDER ) FNB account!<br> Regards <br> Nandi Deacon