MM
MAPULA M
1 reviews | Active since May 2014
19 Dec 2023, 15:13
Claim not processed
Clientele sent me PDF documents to complete on 11 December 2023 via email, On 12 December 2023 I sent back the completed PDF documents together with other supporting PDF documents. When we called to follow up on 19 December 2023 we were advised they did not receive the the email as we did not send in the correct format, however when we send them blank emails they can receive them. The issue is on their side with IT as confirmed by Lesego Monaisa, she has requested IT to release the emails to assist but we have to wait for another 8 working days for the claim to be completed. We highly disappointed and want our claim to be fast tracked.
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Replies (3)
Clientele Life's replyOfficial
19 Dec 2023, 15:57Dear MAPULA,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply19 Dec 2023, 15:57
Official
Dear MAPULA,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Dec 2023, 15:00Dear Mapula M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply20 Dec 2023, 15:00
Official
Dear Mapula M, Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Classic Saver Endowment Plan. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's replyOfficial
21 Dec 2023, 09:33Dear Mapula M, Kindly be informed that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success.
Therefore, we have sent you an email to the email address provided with the necessary feedback. May you kindly revert back to us at your earliest convenience- so that we can assist you promptly. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Therefore, we have sent you an email to the email address provided with the necessary feedback. May you kindly revert back to us at your earliest convenience- so that we can assist you promptly. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Clientele Life's reply21 Dec 2023, 09:33
Official
Dear Mapula M, Kindly be informed that we have attempted to contact you again on the cell phone number provided to discuss and address your complaint, to no success.
Therefore, we have sent you an email to the email address provided with the necessary feedback. May you kindly revert back to us at your earliest convenience- so that we can assist you promptly. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life
Therefore, we have sent you an email to the email address provided with the necessary feedback. May you kindly revert back to us at your earliest convenience- so that we can assist you promptly. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Maria MokhuabaneService Support Specialist Clientele Life