TM
Tracy M
1 reviews | Active since May 2018
28 Nov 2018, 09:01
Claim not paid
I am writing on behalf of my Aunt: Matilda Molefe Bad service . I put in a claim .09.11.2018 Still have not received payment. I feel clientele is a *****. I pay my premiums. Now I had to take out a loan. bury my son whereas l have a funeral policy
Matilda Molefe Policy # ********** 25/ ********** 24
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
28 Nov 2018, 12:44We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply28 Nov 2018, 12:44
Official
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
04 Dec 2018, 11:31Dear Tracy M
At the outset we would like to take this opportunity to pass our condolences to you and the family during this difficult time.
We have since contacted our Policyholder and confirmed the findings of our investigations. We have also provided our Policyholder with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
At the outset we would like to take this opportunity to pass our condolences to you and the family during this difficult time.
We have since contacted our Policyholder and confirmed the findings of our investigations. We have also provided our Policyholder with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply04 Dec 2018, 11:31
Official
Dear Tracy M
At the outset we would like to take this opportunity to pass our condolences to you and the family during this difficult time.
We have since contacted our Policyholder and confirmed the findings of our investigations. We have also provided our Policyholder with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
At the outset we would like to take this opportunity to pass our condolences to you and the family during this difficult time.
We have since contacted our Policyholder and confirmed the findings of our investigations. We have also provided our Policyholder with a solution moving forward.
We trust that this is all you require in this regard however, should you require any further assistance please do not hesitate to contact us again.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor