1 reviews | Active since Jul 2012
Claim not approved
<p>After reinstating my account on the 14th of July, I was told that my funeral policy will continue as normal. Now since one of my beneficiaries passed away this month I am told that I can not claim due to the fact that the notice period is going to start afresh but that is different to what I was told by the person I was dealing with doing the reinstatement.</p> <p> </p> <p>Please assist as this is hindering preparations for the funeral.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
We confirm that our Compliance Department has reviewed the contents of the reinstatement call. Based on our findings we have referred the matter to our Claims Department. We confirm that we will finalise this matter and provide you with the outcome by the close of business.
Regards,
Mahlatse Aphane
Compliance Investigator(2IC)
Compliance
Thank you for raising your concerns with us.
We confirm that our Compliance Department has reviewed the contents of the reinstatement call. Based on our findings we have referred the matter to our Claims Department. We confirm that we will finalise this matter and provide you with the outcome by the close of business.
Regards,
Mahlatse Aphane
Compliance Investigator(2IC)
Compliance