1 reviews | Active since Apr 2017
claim for funeral cover
Their service is bad we went for a claim coz my cousin past away in one of their banch in Newcastle. The lady that was assisting us was rude, they don't have phone to process the we had to use our phones. Even after that we were told that we will get the money after THREE WEEKS!!!!!!! what happen to 24HRS claim. No funeral can wait for THREE WEEKS. What kind of bussines are they running.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Thank you for raising your concerns with us.
As per our discussion the necessary feedback has been provided regarding all concerns raised.
We further explained the manner in which the policy is designed for clarity as per the policy schedule.
We also advised you that further feedback will be provided to you regarding the raised concerns at Sales stage.
I trust you will find this in order and you wont hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
As per our discussion the necessary feedback has been provided regarding all concerns raised.
We further explained the manner in which the policy is designed for clarity as per the policy schedule.
We also advised you that further feedback will be provided to you regarding the raised concerns at Sales stage.
I trust you will find this in order and you wont hesitate to contact us should you need any further assistance.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist