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VS
Vuyokazi S

1 reviews | Active since Sept 2012

06 Sept 2018, 06:09

Claim dispute

I have a serious problem with Clientele, on 15 May 2018 I sent them documents regarding a funeral cover claim. It took me a almost a week to get to get through to them, I sent them the documents I was told that my policy has been claimed but I never received the money. They then said they'll send it for an investigation and up to date I haven't received any feedback from them whatsoever. I want Clientele to pay my money back. My policy number is ********** 78 & my ID number is ********** 001085. Thank you.

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Replies (3)
Clientele Life
Clientele Life's reply06 Sept 2018, 08:37
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Support Specialist

VS
Vuyokazi S's update06 Sept 2018, 08:45
Reviewer Update
This matter was escalated in May to the relevant department. I can't believe it's taking that long to resolve this matter & pay back my money. So how long am I still going to have to wait for your feedback? It's been 4 months now since waiting to hear from you .
Clientele Life
Clientele Life's reply10 Sept 2018, 07:50
Official

Dear vuvulish

Thank you for raising your concerns and bringing this matter to our attention.

At the outset we would like to apologise for any delays you might have experienced in the attendance to your query. This is not the level of service we aim to provide our clients and we assure you of our best intentions.

We confirm that our Claims Experience Assessor was in contact with you regarding this claim, and confirmed that the claim payment was made to the nominated beneficiary.

Should you require any further assistance in this regard please feel free to contact us again.

Kind Regards
Claims Department