TD
Tshengisile D
1 reviews | Active since Oct 2011
17 Apr 2019, 13:49
Claim denied
I have been paying Clientele since 2013 covering my husband; daughter and son. My daughter passed on 2019 March 18. As I requested a claim they dismissed me saying my daughter is 21 and not one agent called or sent me an email. I never received a cent from them and it pains me that I have always thought I am a planner. They defied my daughter's memory. Ombudsman has never rep**** to my emails underwriters are making money from people like me.
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Replies (2)
Clientele Life's replyOfficial
17 Apr 2019, 14:07 Dear Tshengisile D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply17 Apr 2019, 14:07
Official
Dear Tshengisile D
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
17 Apr 2019, 14:14 Dear Tshengisile D Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on 1704/2019 on the cell phone number provided to discuss and address your complaint, to no success. Kindly provide an alternative number or a convenient time to contact you. We trust that you find the above in order. Yours sincerely, Lindiwe Mabizela
Service Recover Specialist
Service Recover Specialist
Clientele Life's reply17 Apr 2019, 14:14
Official
Dear Tshengisile D Please note that the complaint lodged was received and the contents noted regarding the concerns raised. We have attempted to contact you on 1704/2019 on the cell phone number provided to discuss and address your complaint, to no success. Kindly provide an alternative number or a convenient time to contact you. We trust that you find the above in order. Yours sincerely, Lindiwe Mabizela
Service Recover Specialist
Service Recover Specialist