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Sipho T
1 reviews | Active since Apr 2019
19 Jun 2020, 11:27
Claim delayed
I am not happy at all with clientele life. I took funeral cover with them in 2007. I have made a claim Monday and submitted required documents on Wednesday. They claim to make payments in 24hrs, but I have not heard from them, they are just quiet. I called to find out what is happening, they are still verifying. When it's time to debit, they never delay, they even debit before the time.
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Replies (4)ST
Sipho T's updateReviewer Update
19 Jun 2020, 16:12This is the worst service one can get from such a big company. They don't care about their clients, if people want policy, should run very far from Clientele life
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Sipho T's update19 Jun 2020, 16:12
Reviewer Update
This is the worst service one can get from such a big company. They don't care about their clients, if people want policy, should run very far from Clientele life
Clientele Life's replyOfficial
19 Jun 2020, 16:51Dear Sipho T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply19 Jun 2020, 16:51
Official
Dear Sipho T,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
ST
Sipho T's updateReviewer Update
19 Jun 2020, 17:12That's they same response I've been getting from you. I sent everything you requested from me, I don't what type of help you talking about, you have no clue what is help
ST
Sipho T's update19 Jun 2020, 17:12
Reviewer Update
That's they same response I've been getting from you. I sent everything you requested from me, I don't what type of help you talking about, you have no clue what is help
Clientele Life's replyOfficial
29 Jun 2020, 08:13Dear Sipho T,
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologize for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Administrator contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologize for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Administrator contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department
Clientele Life's reply29 Jun 2020, 08:13
Official
Dear Sipho T,
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologize for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Administrator contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We would like to apologize for any delays you might have experienced in the assessment of you claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions We confirm that our Claims Administrator contacted you regarding this claim to confirm the outcome. Should you require any assistance in this regard please feel free to contact us. Kind Regards.Claims Department