LM
Lerato M
1 reviews | Active since Aug 2020
12 Aug 2020, 15:03
Claim
My mother ther past on on the 17th of July 2020 till now the payment is not done. I called yesterday i was told the claim is under investigation i will get a call from them. till now i am still waiting. All beneficiary documents has been submitted they even called to confirm that the claim is processed. I want nothing to do with clientele just give us our money.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
12 Aug 2020, 15:28Dear Lerato M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply12 Aug 2020, 15:28
Official
Dear Lerato M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
LM
Lerato M's updateReviewer Update
15 Aug 2020, 11:30On the 15-08-2020 I spoke to Nondumiso Sangweni and she told me that no one have answers for me but only Ricky Daoplegleish.The 200 airtime that they gave me to arrange the funeral eneded up calling clientele for feedback. They dnt even bother to call u back for feed back but when they want clients the can call u ten times a day.
LM
Lerato M's update15 Aug 2020, 11:30
Reviewer Update
On the 15-08-2020 I spoke to Nondumiso Sangweni and she told me that no one have answers for me but only Ricky Daoplegleish.The 200 airtime that they gave me to arrange the funeral eneded up calling clientele for feedback. They dnt even bother to call u back for feed back but when they want clients the can call u ten times a day.
Clientele Life's replyOfficial
18 Aug 2020, 13:00Dear Lerato M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply18 Aug 2020, 13:00
Official
Dear Lerato M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Forensic Investigator was in contact with you regarding this claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department