WK
WILFRED K
1 reviews | Active since Jul 2022
13 Jul 2022, 11:58
Claim
I had a funeral cover with Clientele life which my brother was covered. He passed away on on the 01 June 2022 (date of death)03 June 2022 .and I submitted a claim to Clientelle and they haven't paid my claim of which later on they told me that they need a medical report and I gave them the medical report. But still now they haven't made the payment.
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Replies (2)
Clientele Life's replyOfficial
13 Jul 2022, 14:32Dear Wilfred bongukwenza K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply13 Jul 2022, 14:32
Official
Dear Wilfred bongukwenza K
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
25 Jul 2022, 14:14Dear Wilfred bongukwenza K
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply25 Jul 2022, 14:14
Official
Dear Wilfred bongukwenza K
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Claims Assessor was in contact with you regarding the outcome of your claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department